FAQs

Frequently Asked Questions

• Does "The Printer Depo" sell on eBay? A. Yes, we have an official outlet on eBay & we can handle any inquiries you may have via Sales@theprinterdepo.com

  

• Does "The Printer Depo" sell on Amazon? A. No, we do not currently sell on Amazon & we are aware of  several accounts using our name & likeness. Please report those accounts here if you have been unsuccessful in contacting them: https://www.amazon.com/gp/help/customer/display.html?nodeId=GRGRY7AQ3LMPXVCV

 

• Is "ThePrinterDepo.com" a scam? A. No, we are a family owned & operated business within the Dallas Fort Worth Metroplex since 1994.

 

• Can I register my purchase with HP or Lexmark? A. No, we are proudly independent & are in no way affiliated with HP or Lexmark. However, we do offer extended warranties & remote technical support for all of our products.

 

• Are all items eligible for return? A. No, unfortunately the following products cannot be returned: Sealed HP Toner’s, Sealed HP Transfer Belts, and any printer that weighs over 80LBS (Packaged).

 

• Can I get a copy of my invoice? A. Yes, please contact us via Sales@theprinterdepo.com & provide the representative with your four digit order number & they will provide you with a formal invoice.

 

• I received my order, but some products are missing. A. Please contact us via sales@theprinterdepo.com with your four digit order number & provide a brief explanaition as to what you believe to be missing & our representatives will assist you in tracking down the missing items.

 

• What is your policy on “Chargebacks” or “Disputes” with credit cards? A. Regardless of the outcome of your financial institution you will be held liable for the following while the item is in your possession: Original Transaction cost, Original Shipping cost (Subsidized cost as well), $15 Penalty from Shopify, Maximum permitted interest within your state for collections, and all fee’s associated with our attempts to collect our product or funds. If we are able to recover your product & are unable to replicate the issues reported you will be subject to a 25% restocking fee + Original Shipping Cost (Subsidized) + Return Shipping cost. If the item is returned & is determined to be defective by our independent fulfillment center then you will be refunded 100% with the exception of the $15 Shopify penalty. This only applies to customers that file a dispute while possessing the product as we do offer full refunds for clients that follow our technical support & RMA guidelines.

 

• Is my order guaranteed to arrive on time? A. The only way to guarantee a delivery date is to verify stock with sales@theprinterdepo.com before 11AM CST & purchase a priority shipping service. (I.E. FedEx 2Day, UPS 2^ndDay, or Overnight)

 

• Once my order is placed, Can I cancel it? A. Yes, you can. However, you must contact sales@theprinterdepo.com immediately as we cannot cancel orders that have already had a shipping label processed.

 

• Why don’t you have a phone number publicly posted? A. We are a small business that takes pride in providing a wonderful customer service experience. However, due to the volume of inquiries we receive it has become apparent that being able to provide responses via email or chat not only protects consumers but allows us to more effectively provide tracking numbers, render technical support, and provide a sense of transparency for the customer.

 

• What information do I need to do a return or exchange? A. You will need to provide us with your four digit order number & a brief explanation via sales@theprinterdepo.com. Any returns that are deemed to be “Buyer’s Remorse” returns or a “Mistaken Purchases” are subject to a 25% restocking fee + Original Shipping Cost + Return Shipping Cost. (You will be billed the actual shipping cost as the initial “Free Shipping” was subsidized by us)

 

• What’s the difference between “Outright” and “Exchange” when purchasing a Fuser or Maintenance Kit? A. When purchasing a Fuser or Maintenance Kit on “Exchange” you are formally agreeing to return a defective or used Fuser assembly of that variant within 30 days of receipt of the replacement. (Failure to comply will result in additional fee’s that are subject to collections). When purchasing a Fuser or Maintenance Kit “Outright” you have absolutely no obligation to return a used or defective Fuser. (This option is best for resellers)

 

• What’s the page count? We can provide page counts for any printer prior to purchase. However, please keep in mind that our standard of remanufacturing makes the “Usage Page” or “Page Count” inaccurate as we do replace many moving components within the printer that contribute to that reading.

 “Engine Cycles” will be reset.

“Maintenance Kit” will be set to 100%.

“New Open Box” or “NOB” items will have a page count below 500 pages.